If you purchased a ticket for any performance January 21 - March 17, 2019, and snow prevents you from getting to the theatre, don’t worry! You may exchange your ticket for any other performance currently on sale (as long as that performance has availability). Just be sure to make your exchange before noon on the day of the original performance. Here’s how:


At the Al Hirschfeld Theatre Box Office

Please visit the Al Hirschfeld Theatre Box Office, or call Ticketmaster’s Jujamcyn Guest Support Line at 888-444-7907.

Via Ticketmaster

Please call Ticketmaster's Jujamcyn Guest Support Line at 888-444-7907

From any other source

Please contact them directly.


Full or premium price

They may be exchanged for any performance currently on sale.

Promotional price

They may be exchanged for a performance that is within the original offer’s designated dates.

A $15 fee is applied to each exchanged ticket. This policy is only applicable to ticket exchanges for the Broadway production of KINKY BOOTS in New York City. Tickets will be refunded and repurchased for seats of equal value. Exchanges will be valued at the same price as the original face value of the ticket purchased. A guest may choose a performance or section that costs more than his or her original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost. Winter Weather Guarantee exchange policy begins January 21, 2019 for performances January 21 - March 17, 2019.